Refund & Return Policy
This policy applies to physical products purchased directly from autrecords.com.
Returns
If you are a consumer purchasing from within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at info@autrecords.com within 14 days of receiving your order.
After notifying us, the goods must be returned within 14 days to:
Aut Records c/o Davide Lorenzon via Maestra 119 31020 Revine Lago (TV)
The customer is responsible for the direct cost of returning the goods.
CDs and vinyl records
The right of withdrawal does not apply to sealed audio recordings, including CDs and vinyl records, once they have been unsealed after delivery.
Refunds
Once we have received the returned goods, or you have provided evidence that they have been sent back, we will process the refund using the same payment method used for the original purchase.
In the event of a valid withdrawal, we will refund the price paid and the cost of our standard delivery option. Any additional cost resulting from a more expensive delivery method chosen by the customer is not refundable. EU rules allow the seller to withhold reimbursement until the goods have been returned or evidence of return has been provided.
Damaged, defective or incorrect items
If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@autrecords.com and we will arrange an appropriate solution.
Your statutory rights regarding defective goods are not affected by this policy.
Digital purchases
Digital-only purchases made through Bandcamp are subject to the terms and policies applicable to purchases made through that platform.
Contact
For any questions about returns or refunds, please contact:
Last updated: August 2026